Refund policy

Our policy lasts 60 days. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Our customer service team will review your exchange or return request and send further instructions if approved.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept exchanges or returns on underwear (individual or in sets), perfumes, cosmetics, hosiery, socks, or earrings whose packaging has been opened, except for defective products.

We do not allow exchanges or returns on products that are returned incomplete, damaged, stained, or in any condition that indicates the product has been used, and these will be returned to the customer as soon as possible.

If the consumer chooses a size without considering the sizing and size parameters offered by the seller, the seller will not be obligated to provide a refund, either for the product itself or for the buyer's failure to verify the correct size. This warning should be considered essential when choosing the garment to purchase, and the buyer accepts this policy in its entirety and conditions.

Additional items that cannot be returned:

* Gift cards

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of the above and you still haven't received your refund, you can contact us by writing to support@aerivac.com.

Sale Items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded unless they are specifically marked as non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@aerivac.com.

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund (-£9.99).

For personal hygiene reasons, underwear is non-refundable and cannot be exchanged or returned.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to them to give to you, we'll issue a refund to the gift giver, and they will be notified of your return.

Proof of purchase must be included with the returned item.

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your replacement product may vary.

If you are sending an item over £70, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that in the event of a return, you can find the form to complete on the contact page.